{"id":13880,"date":"2021-05-03T12:24:35","date_gmt":"2021-05-03T12:24:35","guid":{"rendered":"https:\/\/japan-dmc.org\/?p=13880"},"modified":"2023-02-27T15:57:46","modified_gmt":"2023-02-27T06:57:46","slug":"jdmc%e3%82%b3%e3%83%9f%e3%83%a5%e3%83%8b%e3%83%86%e3%82%a3%e3%80%8ccrm%e3%81%ae%e4%bc%9a%e3%80%8d2021%e5%b9%b4%e5%ba%a6%e6%b4%bb%e5%8b%95%e4%ba%88%e5%ae%9a%e3%81%a8%e5%8f%82%e5%8a%a0%e7%94%b3%e8%be%bc","status":"publish","type":"post","link":"https:\/\/japan-dmc.org\/?p=13880","title":{"rendered":"\u300c\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3057\u305fCRM\u5b9f\u8df5\uff08\u7565\u79f0\uff1b\u5b9f\u8df5CRM\uff09\u300d\u30b3\u30df\u30e5\u30cb\u30c6\u30a32021\u5e74\u5ea6\u6d3b\u52d5\u4e88\u5b9a\u3068\u53c2\u52a0\u7533\u8fbc"},"content":{"rendered":"

\"\"<\/a>\u3044\u307e\u3001\u30c7\u30fc\u30bf\u5206\u6790\u306f\u30d3\u30b8\u30cd\u30b9\u30d1\u30fc\u30bd\u30f3\u306e\u57fa\u672c\u30b9\u30ad\u30eb\u3068\u306a\u308a\u3064\u3064\u3042\u308a\u307e\u3059\u3002\u3000CRM\u306e\u624b\u6cd5\u3092\u73fe\u5834\u3067\u6d3b\u304b\u3059\u70ba\u306b\u3082\u5fc5\u8981\u306a\u30b9\u30ad\u30eb\u3067\u3059\u3002\u30b9\u30ad\u30eb\u7fd2\u5f97\u306b\u306f\u3001\u30c7\u30fc\u30bf\u30b5\u30a4\u30a8\u30f3\u30c6\u30a3\u30b9\u30c8\u3068\u306f\u7570\u306a\u3063\u305f\u30c7\u30fc\u30bf\u5206\u6790\u306e\u8eab\u306b\u4ed8\u3051\u65b9\u304c\u3042\u308a\u307e\u3059\u3002\u300cCRM\u3092\u73fe\u5834\u3067\u5b9f\u884c\u3067\u304d\u308b\u4eba\u6750\u3092\u76ee\u6307\u3059\u300d\u3092\u30c6\u30fc\u30de\u306b\u3001\u300c\u8b1b\u7fa9\u300d\u3084\u300c\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u300d\u306a\u3069\u3067\u5e74\u9593\u901a\u3057\u3066\u6d3b\u52d5\u3057\u307e\u3059\u3002<\/p>\n

\u672c\u4f1a\u306f2019\u5e74\u5ea62020\u5e74\u5ea6\u306e2\u5e74\u9593\u3001\u300cCRM\u7814\u7a76\u4f1a\u300d\u3068\u3057\u3066\u6d3b\u52d5\u3057\u307e\u3057\u305f\u3002B2B\u3001B2C\u3001B2B2C\u306a\u3069\u69d8\u3005\u306a\u4f01\u696d\u306eCRM\u95a2\u9023\u696d\u52d9\u306b\u643a\u308f\u308b\u30e1\u30f3\u30d0\u30fc\u304c\u96c6\u3044\u8a0e\u8b70\u30fb\u7814\u7a76\u3002\u3069\u306e\u4f01\u696d\u3067\u3082\u4f7f\u3048\u308b\u300c\u9867\u5ba2\u8d77\u70b9\u306e\u30c7\u30fc\u30bf\u3092\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3059\u308b\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u300d\u3092\u3044\u304f\u3064\u304b\u4f5c\u6210\u3057\u307e\u3057\u305f\u3002\u4eca\u5e74\u5ea6\u306f\u3001\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u8981\u7d20\u3082\u542b\u3081\u305f\u3088\u308a\u5b9f\u8df5\u7684\u306a\u5185\u5bb9\u3068\u3059\u308b\u305f\u3081\u3001\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u306e\u5f62\u614b\u3068\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u307e\u3067\u306b\u5f97\u305f\u6210\u679c\u3084\u30ce\u30a6\u30cf\u30a6\u3092\u57fa\u672c\u3068\u3057\u307e\u3059\u304c\u3001\u904e\u53bb\u306e\u7814\u7a76\u4f1a\u306b\u53c2\u52a0\u3055\u308c\u3066\u3044\u306a\u3044\u4f1a\u54e1\u3082\u53c2\u52a0\u53ef\u80fd\u3067\u3059\u3002\u3069\u3046\u305e\u3054\u53c2\u52a0\u304f\u3060\u3055\u3044\u3002\u307e\u305f\u3001\u30c7\u30fc\u30bf\u5206\u6790\u306e\u5bfe\u8c61\u3068\u306a\u308b\u30c7\u30fc\u30bf\u3092\u63d0\u4f9b\u3044\u305f\u3060\u3051\u308b\u4f01\u696d\u3082\u52df\u96c6\u3057\u307e\u3059\u3002<\/p>\n

\n\n\n
\u203b\u53c2\u8003\uff1b\u6d3b\u52d5\u5b9f\u7e3e\u6982\u8981<\/span>
\n2019\u5e74\u5ea6\uff1a\u300c\u81ea\u793e\u306eC\u3068\u306f\uff1f\u300d\u300cCRM\u306e\u76ee\u7684\u306f\uff1f\u300d\u300c\u793e\u5185\u306e\u8ab2\u984c\u62bd\u51fa\u3001\u6574\u7406\u300d\u300c\u30c7\u30fc\u30bf\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u89b3\u70b9\u304b\u3089\u306eCRM\u306b\u304a\u3051\u308bPDCA\u300d\u306a\u3069\u3001\u3069\u306e\u4f01\u696d\u3067\u3082\u4f7f\u3048\u308bCRM\u306e\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3092\u3001\u30c7\u30fc\u30bf\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u89b3\u70b9\u304b\u3089\u534a\u671f5\u56de\u306e\u4e2d\u3067\u8b70\u8ad6\/\u7814\u7a76\u3002<\/span>
\n2020\u5e74\u5ea6\uff1aCJM\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\uff09\u3084\u3001STP\uff08\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u3001\u30bf\u30fc\u30b2\u30c6\u30a3\u30f3\u30b0\u3001\u30dd\u30b8\u30b7\u30e7\u30cb\u30f3\u30b0\uff09\u306a\u3069\u3001\u9867\u5ba2\u8d77\u70b9\u306e\u30c7\u30fc\u30bf\u3092\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3059\u308b\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3092\u4f5c\u6210\u3002<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n
\n\n\n
\u203b\u304a\u65ad\u308a<\/span>
\n\u672c\u30d7\u30ed\u30b0\u30e9\u30e0\u306fJDMC\u3068\u3057\u3066\u306e\u30b5\u30fc\u30d3\u30b9\u4e8b\u696d\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u4f1a\u54e1\u306b\u3088\u308b\u30dc\u30e9\u30f3\u30bf\u30ea\u30fc\u3067<\/span>\u904b\u55b6\u3057\u3066\u3044\u307e\u3059\u3002\u53c2\u52a0\u8005\u540c\u58eb\u3001\u77e5\u8b58\u7d4c\u9a13\u3092\u6301\u3061\u5bc4\u3063\u3066\u3001\u3088\u308a\u826f\u3044\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u4f5c\u308a\u4e0a\u3052\u3066\u3086\u304d\u307e\u3059\u3002<\/strong><\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n
CRM\u306e\u4f1a\u3000\u30ea\u30fc\u30c0\u30fc\u30fb\u30b5\u30d6\u30ea\u30fc\u30c0\u30fc<\/h6>\n

\u9038\u898b \u5149\u6b21\u90ce\u3000\u682a\u5f0f\u4f1a\u793eCaT\u30e9\u30dc\u3000\u4ee3\u8868\u53d6\u7de0\u5f79\u793e\u9577
\n\u661f\u3000\u7950\u8f1d\u3000\u00a0 \u00a0 \u00a0\u682a\u5f0f\u4f1a\u793e\u4e09\u8d8a\u4f0a\u52e2\u4e39
\nMD\u7d71\u62ec\u90e8\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30b0\u30eb\u30fc\u30d7\u3000CRM\u4f01\u753b\u63a8\u9032\u90e8\u3000CRM\u4f01\u753b
\n\u6b66\u85e4 \u5948\u7dd2\u5b50\u3000\u682a\u5f0f\u4f1a\u793e\u307f\u305a\u307b\u9280\u884c
\n\u500b\u4eba\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u63a8\u9032\u90e8\u3000CX\u30c7\u30b6\u30a4\u30f3\u30c1\u30fc\u30e0\u3000\u8abf\u67fb\u5f79<\/p>\n

\"\"<\/a><\/p>\n

\u76ee\u7684<\/h6>\n

\u30c7\u30fc\u30bf\u30c9\u30ea\u30d6\u30f3\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u6982\u5ff5\u3092\u5b66\u3073\u3001\u30cf\u30f3\u30ba\u30aa\u30f3\u306a\u3069\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3092\u901a\u3057\u3066CRM\u3092\u73fe\u5834\u3067\u5b9f\u884c\u3067\u304d\u308b\u4eba\u6750\u3092\u76ee\u6307\u3059<\/p>\n

\u5bfe\u8c61<\/h6>\n

\u30fb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306b\u643a\u308f\u308b\u4eba
\n\u30fbCRM\u306b\u643a\u308f\u308b\u4eba
\n\u30fb\u30c7\u30fc\u30bf\u6d3b\u7528\u3092\u63a8\u9032\u3059\u308b\u7acb\u5834\u306e\u4eba
\n\u30fb\u30c7\u30fc\u30bf\u5206\u6790\u3092\u3059\u308b\u7acb\u5834\u3060\u304c\u3001\u30d3\u30b8\u30cd\u30b9\u30b5\u30a4\u30c9\u3068\u304b\u307f\u5408\u308f\u305a\u56f0\u3063\u3066\u3044\u308b\u4eba<\/p>\n

\u53c2\u52a0\u6761\u4ef6<\/h6>\n

\u30fbJDMC\u4f1a\u54e1\uff08\u2605\u672a\u5165\u4f1a\u306e\u65b9\u306f\u304a\u554f\u5408\u305b\u304f\u3060\u3055\u3044\uff09
\n\u30fb\u4e8b\u524d\u767b\u9332\u5236\u300130\u540d\u7a0b\u5ea6\u52df\u96c6\u3002
\n\u30fb\u3067\u304d\u308b\u3060\u3051\u5e74\u9593\u901a\u3057\u53c2\u52a0\u3067\u304d\u308b\u65b9<\/p>\n

\u53c2\u52a0\u8cbb<\/h6>\n

\u57fa\u672c\u7121\u6599<\/p>\n

\u203b\u30c6\u30ad\u30b9\u30c8\u4ee3\u306a\u3069\u5b9f\u8cbb\u304c\u767a\u751f\u3059\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u305d\u306e\u969b\u306b\u306f\u4e8b\u524d\u306b\u901a\u77e5\u3057\u4e86\u89e3\u3092\u5f97\u305f\u4e0a\u3067\u304a\u652f\u6255\u3044\u9802\u304d\u307e\u3059\u3002\u73fe\u5728\u306e\u3068\u3053\u308d\u306f\u4e88\u5b9a\u304c\u3042\u308a\u307e\u305b\u3093\u3002<\/span><\/p>\n

\u5e74\u9593\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3068\u6210\u679c\u7269\u30a4\u30e1\u30fc\u30b8<\/h6>\n
\n\n\n\n\n\n\n\n\n\n\n\n\n
5\u6708<\/td>\n\u52df\u96c6\u958b\u59cb<\/td>\n<\/td>\n<\/tr>\n
6\u6708<\/td>\n\u8b1b\u7fa9\u2460<\/td>\n\uff08\u30c7\u30fc\u30bf\u30c9\u30ea\u30d6\u30f3\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3068\u306f\uff09
\n\u8b1b\u5e2b\u306e\u4f01\u696d\u3067\u306e\u4e8b\u4f8b\u3092\u57fa\u306b\u8b1b\u6f14\u2460
\n\uff08\u30c7\u30fc\u30bf\u30c9\u30ea\u30d6\u30f3\u30de<\/span>\u30d3\u30b8\u30cd\u30b9\u3078\u306e\u30c7\u30fc\u30bf\u6d3b\u7528\u3092\u4f53\u7cfb\u7684\u306b\u5b66\u3076\uff09<\/span><\/td>\n<\/tr>\n
7\u6708<\/td>\n\u30b5\u30f3\u30d7\u30eb\u4f01\u696d\u3068\u306e\u6253\u3061\u5408\u308f\u305b<\/td>\nC\u306e\u660e\u78ba\u5316\u3068\u3001CRM\u306e\u76ee\u7684\u306e\u78ba\u8a8d\u3001\u73fe\u5834\u306e\u4eee\u8aac\u3084\u74b0\u5883\u4e0e\u4ef6\u306e\u30d2\u30a2\u30ea\u30f3\u30b0<\/td>\n<\/tr>\n
8\u6708<\/td>\n\u60c5\u5831\u306e\u6574\u7406\u3068\u63d0\u4f9b\u30c7\u30fc\u30bf\u306e\u68da\u5378<\/td>\n\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3092\u5229\u7528\u3057\u53ce\u96c6\u3057\u305f\u60c5\u5831\u306e\u6574\u7406
\n\u5fc5\u8981\u306a\u30c7\u30fc\u30bf\u3092\u898b\u6975\u3081\u308b
\n\u6b20\u640d\u30c7\u30fc\u30bf\u306e\u78ba\u8a8d\u3068\u4ee3\u66ff\u624b\u6bb5\u306e\u691c\u8a0e\u3092\u3059\u308b<\/td>\n<\/tr>\n
9\u6708<\/td>\n\u5206\u6790\u306e\u4f01\u753b\u3068\u30c7\u30fc\u30bf\u6574\u5099<\/td>\n\u4eee\u8aac\u691c\u8a3c\u306b\u5fc5\u8981\u306a\u30c7\u30fc\u30bf\u306e\u6574\u5099\u3068\u5206\u6790\u65b9\u6cd5\u306e\u691c\u8a0e
\n\u5206\u6790\u5b9f\u65bd\u306e\u512a\u5148\u9806\u4f4d\u4ed8\u3051\uff08\u8a08\u753b\u5316\uff09<\/td>\n<\/tr>\n
10\u6708<\/td>\n\u5206\u6790\u306e\u5b9f\u65bd<\/td>\n\uff08BI\u30c4\u30fc\u30eb\u306e\u6d3b\u7528\uff09
\n\u4eee\u8aac\u691c\u8a3c\u304b\u3089\u8ab2\u984c\u89e3\u6c7a\u306e\u793a\u5506\u3092\u51fa\u3059
\nCRM\u306e\u76ee\u7684\u306b\u5fc5\u8981\u306a\u30d5\u30a1\u30af\u30c8\u306e\u62bd\u51fa<\/td>\n<\/tr>\n
11\u6708<\/td>\n\u6226\u7565\u691c\u8a0e<\/td>\n\u30b5\u30f3\u30d7\u30eb\u4f01\u696d\u306eCRM\u306b\u304a\u3051\u308bC\u3068\u76ee\u7684\u306b\u5bfe\u3057\u3066\u3001\u30c7\u30fc\u30bf\u5206\u6790\u3092\u57fa\u306b\u6226\u7565\u7acb\u6848\u3092\u3059\u308b<\/td>\n<\/tr>\n
12\u6708<\/td>\n\u8b1b\u6f14\u2461<\/td>\n\uff08\u30d3\u30b8\u30cd\u30b9\u30b5\u30a4\u30c9\u3092\u52d5\u304b\u3059\u305f\u3081\u306e\u8003\u3048\u65b9\uff09
\n\u30d3\u30b8\u30cd\u30b9\u30b5\u30a4\u30c9\u3092\u52d5\u304b\u3059\u305f\u3081\u306e\u30b9\u30ad\u30eb\u3092\u8eab\u306b\u3064\u3051\u3001\u30c7\u30fc\u30bf\u5206\u6790\u306e\u30d3\u30b8\u30cd\u30b9\u6d3b\u7528\u3092\u63a8\u9032\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b<\/td>\n<\/tr>\n
1\u6708<\/td>\n\u767a\u8868<\/td>\n\u30c7\u30fc\u30bf\u5206\u6790\u3092\u57fa\u306b\u3057\u305f\u6226\u7565\u306e\u767a\u8868\uff08\u53c2\u52a0\u8005\u6bce\u306b\uff09<\/td>\n<\/tr>\n
2\u6708<\/td>\n\u30b5\u30f3\u30d7\u30eb\u4f01\u696d\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af<\/td>\n<\/td>\n<\/tr>\n
3\u6708<\/td>\n\u30ab\u30f3\u30d5\u30a1\u30ec\u30f3\u30b9<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n
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